Front of House Manager
Full Time • The Local - Minneapolis
Benefits:
- Bonus based on performance
- Health insurance
- Paid time off
Front of House Manager will be responsible for providing general leadership to the entire pub operation. Mentor, training, and coaching of all team members, as well as the overall implementation of all business plans, as set forth by the General Manager/Managing Partner, will be a primary function.
Managerial Duties
Managerial Duties
- Complete knowledge of all policies, procedures, and training techniques, and marketing plans as they apply to our operation.
- Train new and existing employees pub procedures and job functions.
- Attend a weekly meeting with all managers and follow up with all assignments for that week.
- Work with Kitchen and bar management on ordering, receiving, and inventory assistance on all pub-related issues.
- Responsible all new hires are trained according to our standards and procedures.
- Must possess strong product knowledge of all menus.
- Practice the principles of pub management, on a per shift basis.
- Responsible for accuracy and completeness of physical inventory.
- Responsible for maintaining a clean, healthy, and safe pub environment.
- Monitor equipment/systems and assists in calling repair personnel.
- Monitor employee theft, purveyor errors, pilferage, waste, yields, and brings those problems to the attention of co-managers for correction.
- Work diligently to maintain consistent food, beverage, labor, and general pub supplies costs on a continuing basis.
- Maintains organized, clean. and orderly interior and exterior of the pub.
- Follows specific procedures for ordering, receiving, storage, and inventory controls.
- Ensure good relations with the law enforcement, government authorities, and the community.
- Adhere to all state and local laws regarding the service of food and alcohol.
- Maintain a friendly, courteous, and professional relationship with all customers and employees.
Staff
- Interviewing and recruiting front of house staff.
- Manage the orientation and training of all staff.
- The evaluation, discipline, and termination of staff.
- Managing employee schedules.
- Ensure all employees adhere to health, safety, and security procedures.
- Weekly creation of employee schedules.
Sales and Marketing
- Maintain marketing strategy with the General Manager/Managing Partner.
- Maintain promotional strategy with General Manager/Managing Partner .
- Maintain advertising various platforms.
- Supply of all promotional materials.
Operations
- Ensure excellent quality and presentation of food and beverage.
- Maintain the Customer Service Policy.
- Ensure that all customers receive excellent service.
- Maintain the excellent operational standards throughout the pub.
- Handle customer complaints.
- The overall interior and exterior cleanliness of the pub.
- Ensure operations are in compliance with all applicable health codes
- Ensuring compliance with all liquor commission regulations.
- Arrange maintenance and/or repair work as necessary.
- Provide a safe environment for both customers and employees.
- Monitor and record levels of sales and profitability.
- Achieve target levels of table turnover, employee productivity, check averages, and labor costs.
- Generating all necessary management reports accurately and on time.
- Handling and accounting for all cash.
Qualification Standards
- Provide food handler and/or serve safe alcohol certification.
- High volume experience required.
- Experience with inventory and restaurant financials a must.
- Ability to reach, bend, stoop, wipe, and climbs stairs.
- Lifts 50-60 pounds. Move cases of food, beverage, and merchandise on a continuing basis.
- Capable of standing during entire shift as needed.
- Reading and writing skills are required.
- Hazards may include, but are not limited to slipping, burns, strains, and cuts.
- Required quick mathematical calculations (addition, subtractions, and multiplication).
- Requires audible communication and hearing skills on the phone and in the pub.
- Requires a professional and clean appearance.
- Physical agility and dexterity of both hands.
- Requires professional, outgoing personality, frequent contact with guests, vendors and employees.
Compensation: $55,000.00 - $70,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Founded on December 17th, 1997, The Local celebrates over two decades of enduring loyalty and adoration for its many offerings, from a beautiful bar featuring a hand-carved back bar, numerous nooks and crannies for exchanging secrets, and ample space for telling flat-out lies. Celebrate the highs and the lows in our private event spaces.
How we accomplish our mission and vision:
Create a comfortable, warm and inviting home for friends and family to gather, share stories, and create meaningful connections.
Employ a friendly, genuine staff, and make sure every employee feels valued, appreciated and heard.
Cultivate a safe and enjoyable working environment, filled with good energy and the feeling that we are all in this together.
Provide tools that enable all employees to deliver the best hospitality experience for our guests.
Establish exceptional food, beverage and service programs that stand out in a competitive marketplace.
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Growth Opportunities
Company wide food discounts
Competitive pay
Fun company events
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